Help & support
Let’s get you back to your business.
Use the steps below for the most common private-beta questions.
Confirming a new account
After signing up, open the confirmation email and use its link. Check spam or promotions if it does not arrive. Then return to the sign-in page. New accounts still need administrator approval.
Password or sign-in trouble
Choose Forgot password on the sign-in page. Use the newest reset email you receive, create a new password, then sign in again.
Waiting or paused access
A waiting screen means your email is confirmed but the administrator has not approved the account yet. A paused screen means access was temporarily stopped; your saved business information has not been automatically deleted.
App or AI-generation problem
If you can sign in, open Help & Feedback in the dashboard and describe what you expected, what happened, and which business and page you were using. If you cannot sign in, reply to the invitation or account email you received.
Billing, cancellation, or refund question
Open Account, Subscription & billing, then Manage billing to change a plan, update payment details, review invoices, or schedule cancellation in Stripe. For a duplicate, incorrect, or unauthorized charge, contact us promptly with the account email, date, and amount—but never send a full card number or security code.
Contact support
Signed-in customers should use Help & Feedback so the request stays connected to the correct account and business. If you cannot sign in, email jose@jccmarketingandprinting.com . We aim to respond within two business days. Billing and privacy requests should include the account email and a short description, but never a password, full card number, or card security code.